Full papers
Full Papers
Factors that Affect the Intention to Use mGovernment Services from the Users Perspectives An Empirical Study in the UAE (110)
Author/s: Riyad Eid Hassan Selim
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Mobile-Government, User Acceptance, Behavioral Intention, TAM, UAE, Structural Equation Modeling
Abstract: The growing popularity of mobile technology has led governments to develop mobile business models and encouraged different governments all over the world to move from EGovernment to mGovernment. However, there is very few systematic evidence regarding mGovernment implementation in less developed countries and the users behavioral intention to use mGovernment services. Therefore, the present study proposed to identify factors that affect UAE citizens and residents acceptance of mGovernment, to examine the interrelationships between mGovernment service characteristics, mGovernment technology characteristics, perceived ease of use, perceived usefulness, attitude towards m-Government use and behavioral intention to use mGovernment. Moreover, 12 hypotheses were developed and tested using a sample of 326 users of mgovernment services in the UAE. The results show that the suggested mGovernment model are crucial to achieving user acceptance of mGovernment services. This study has improved our understanding of the critical mobile technology factors that are needed to improve user acceptance of mGovernment services. The study presents important implications for both theory and practice.
The Use of Open and Active Engagement in Budget Transactions to Reduce Corruption: Inductive Lessons from Nigeria (201)
Author/s: Tolu Olarewaju Manjusha Hirekhan
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Corruption, Transparency, Budgets, Africa, Nigeria
Abstract: This paper demonstrates how NGOs and the general public can facilitate transparency around the budgeting process through the open and active engagement of citizens monitoring the implementation of government budgeted zonal intervention projects in an emerging nation context. The study is the first longitudinal research on budgeted zonal intervention projects that were open and monitored by an NGO and members of the public in Nigeria, an emerging nation where this practice is not the norm. The novel research conducted in this context shows how corruption manifests itself within the governmental budget for zonal intervention projects, induces propositions to reduce corruption in such scenarios and highlights the problems and challenges that NGOs and the general public face when trying to successfully monitor government budgeted zonal intervention projects to reduce corruption. The findings indicate that in such contexts, institutions should be encouraged that embrace a holistic approach incorporating transparency, community engagement, political party neutrality, and offline and online participation, including the use of ICT and social media.
Financial Technology: The Good, the Bad, and the Verdict (380)
Author/s: Nofie Iman
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: fintech, financial technology, review article
Abstract: Fintech or financial technology is a relatively new thing in the literature but commonly cited as one of the most important innovations in the industry. This article attempts to capture the discussion on fintech, to provide a critique of the literature, and to propose future research opportunities. In order to do so, a list of peer-reviewed journals was compiled, identified, examined, coded, and classified into high-level themes to be reviewed, analysed, and interpreted. After synthesising the notion of fintech in the literature, this article proposes several potential areas for further exploration, divided into the following themes: definition, attributes, adoption, regulation, and competition. It is expected that this article will help researchers and academics who are interested in studying the phenomenon more broadly.
Do Smart Homes Deliver The Promised Benefits? (501)
Author/s: Davit Marikyan Savvas Papagiannidis Eleftherios Alamanos
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Keywords: Smart home, technology acceptance, continuance intention to use, social demographic factors
Abstract: This study focuses on smart homes and explores the personal and family factors behind the individuals continuous intention to use smart home technologies. In particular, the study examines the correlation of individuals satisfaction with smart home technologies, hedonic and utilitarian values, trust, innovativeness, family and house size and socio demographic factors i.e. age, gender, education and income with continuous intention of use. For the analysis of the proposed relationships, multiple regression analysis was used. The results of the analysis confirmed the significant correlation of smart home and family factors with the intention to continue to use technology, whereas the effects of all personal factors except age were insignificant. Theoretical and practical implications of the results are discussed.
Gamified Money - Exploring the Adoption and Use of Mobile Payment Among the Silver Generation in China (622)
Author/s: Donna Wong Hongfei Liu Yan Sun Yue Meng-Lewis
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Gamification, Mobile Payment, Silver Generation, Technology Acceptance Model
Abstract: Mobile payment applications have become the main cashless payment methods for daily small transactions in China. However, the digital exclusion of the silver generation aged 50 and above has been observed in this revolution of payment method. To accelerate the penetration of mobile payment technology in China, leading service providers, like WeChat Pay and Alipay, developed a gaming programme embedded in their mobile payment applications known as Red Packet hongbao game. Hongbao is a traditional Chinese gift containing cash inside a red packet delivering good wishes and greetings sent by Chinese during the traditional Chinese New Year. Such cross over between digital technology and cultural tradition brings gaming elements in the technology experience. With increasing attention given to gamification in technology adoption, this study extends technology acceptance model TAM with specific emphasis on the effects of gamification and perceived risks to demonstrate the game elicited adoption of mobile payment technology among Chinese elderly consumers. A total number of 419 surveys was collected and the data was analysed using Structural Equation Modelling. Our findings confirm the effects of TAM in this specific context and reveal perceived benefits of gamification is determined by perceived enjoyment in the game. Perceived benefits of gamification have also been found to contribute to the users attitude development, directly and through the perceived usefulness. Meanwhile, perceived risks were identified as a barrier in converting attitude into adoption intention. Our findings contribute to the conceptualisation and understanding of gamification, specifically among the silver generation and bring important practical and social implications.
Ethics In 'Artificial Intelligence - Human Interaction' In Service Settings: Review And Research Agenda (691)
Author/s: Jaswant Singh Sambhi Dr. Jan Harwell Dr. V Arumugam
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: AI, Empathy, Service, Emotion, Ethics
Abstract: The purpose of this paper is to examine Artificial Intelligence to Customer interaction and to propose pertinent ethical questions for future research. A taxonomic review of literature from 1950 to 2018 was prompted by Artificial Intelligence applications aspiring to replicate social reciprocity coupled with discourse on its fallacy. Key areas reviewed are Artificial Intelligence in service settings interacting with humans. Social Exchange Theory SET defines the social exchange providing context for further research. There appears a lack of targeted research exploring AI decision making implications from applying ethics to its actions with reported discourse calling for contributing empiricism and definitive analyses. Future research into the ethics of AI decisions can increase knowledge and practice for accountable decision making in automated service interactions
Persuasive or Not The Effect of Social Media Influencers Credibility on Consumer Processing and Purchase Intention (806)
Author/s: Supatchaya Nin Tiewcharoen Eman Gadalla Rebecca Liu Felix Martin Moreno
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Social Media, Influencer Marketing, Source Credibility, Personal Involvement, Social Influence
Abstract: This paper investigates social media usage, focusing on the association between the influencers credibility and purchase intention. Building on the theory of source credibility and involvement inventory, a mediating effect research framework is proposed and evidenced. To test our proposed framework, data were collected via online survey and analysed by using partial least squares structural equation modelling PLS SEM. Drawn from 254 Thai social media users, our study suggests that credibility has a significant association with cognitive and affective responses as well as with normative and informative social influences. Upon which credibility has the most influence on affective response. To this end, our data indicate that social media followers increase their purchase intention through cognitive response. Nevertheless, social influences do not seem to have an inter relationship with personal responses and do not strengthen the relationship between responses and purchase intention. These results point to several important theoretical implications and empirical advice to practitioners.
How technology Enhances fitness facility practices: A health Behaviour Perspective (975)
Author/s: Mostafa Ragab Ali Mohamad Montana Cresswell
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Health behaviour theories, Health belief model, Theory of planned behaviour, Transtheoretical model, fitness technology, fitness facility management
Abstract: Underlying health conditions have been highlighted throughout the literature preventing several populations from engaging in physical activity, with little to no attempts made in addressing these populations directly in fitness facilities or indirectly through the use of information technology IT and technology. The current research aims at exploring current practices regarding IT and technological support in a fitness facility environment, using health behaviour theories HBT to explain member experiences expressed. The sample was composed of 66 participants selected from 5 fitness facilities in Manchester, UK, of which there were 60.6 males and 39.4 females aged from 18 59. The in- strument used was a semi structured questionnaire. The most reported barrier was injury 70.2, followed by the lack of knowledge or information about exercise 35.1% and illness 28.1% where the main support mechanisms were staff and particularly personal trainers. The use of personal IT and technology within the facilities were utilised by over half the participants, but little to no IT and technological support was provided by fitness facilities. Participants revealed the need of additional IT and technological support by their facilities in the form of applications and digital platforms. The findings are discussed with Health Behaviour Theories as the theoretical underpinnings and suggestions are made for future research regarding IT and technological advancements through a digital platform.
Online Family Dispute Resolution: A Systematic Review of Current Research and Practice (983)
Author/s: Elisabeth Wilson-Evered Christina Maxwell John Zeleznikow
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: N/A
Abstract: Family law is an area in which parents and children already experience high vulnerability and elevated emotions, so it is critical that family dispute resolution services concerning child custody have demonstrated ethicality, effectiveness and quality. This systematic literature review on the topic of online family dispute resolution (OFDR) seeks to describe and integrate current knowledge of research and practice in Australia and internationally. Though a systematic method was adopted some criteria were made less restricted given the limited scholarly work in the area and no published randomized controlled trials on effectiveness. From the 19 records located through a systematic search protocol, it is clear that despite the growing interest in, advancement of, and access to technology there remains a lot to be done in regard to the empirical investigation of the ODR effectiveness as it is applied to family law. The majority of research to date appears to come out of the United States, although Australia is also an identified leader in OFDR platforms. Cross-culturally there appears to be a bias towards communicating the benefits of using technology in FDR processes, although a predominant theme identified was the argument that OFDR should complement, rather than replace, existing traditional services. Future research and practice developments are discussed.
The Relationship Between Personality Traits And Intention To Continuance To Use Moocs (ICM): The Role Of Internal And External Motivations To Use In High Power Distance Context (I.E. Saudi Arabia) And Low Power Distance Context (I.E. Spain) (1033)
Author/s: Hend abdullah AL-Abdullatif, Ángel Velázquez
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: MOOCs, Big five Personality, Motivation
Abstract: Personality traits could play a major role in human motivations and intentions. This research uses personality traits to understand the variances in the level of the intention to Continue using the MOOCs (ICM) with taking into consideration motivations (i.e. external in terms of enforced by an external source or internal in terms of self-motivated) and cultural aspects. This research studies the personalities in two contexts: High Power Distance (HPD) (i.e. Saudi Arabia) and Low Power Distance (LPD) context (i.e. Spain). This study analyzed 348 responses: 212 from Saudi Arabia, and 136 from Spain and 19 from other countries using Structural Equation Modelling. The main finding is the personality traits, power distance, and motivations influences on the intention to continue to use MOOCs (ICM) in different ways and different combinations. This research is the first to use personality traits, motivation theory, and culture theory to predict the intention to continue use in different cultural contexts.
How Can ERP Improve The Organisation Innovativeness? Factors Derived From Socio-Technical And Contingency Theories (1086)
Author/s: Amgad Badewi Yasmine Wafa
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: ERP systems, Socio-technical theory, Contingency theory
Abstract: This research adopts the Socio Technical Theory and Contingency theory to develop and test a new framework for the possibility of improving organization innovativeness. The framework consists of three main driver ERP Innovation attitude, organization flexibility, and ERP skills. This research surveyed 210 ERP managers in different countries. After analysing the data using Structure Equation Modelling, that organization flexibility and the employees user skills enhance employees attitude towards ERP as an innovation enabler ERP attitude attaining ERP Innovating Benefits. Consequently, the study found that there is an indirect impact of ERP skills and Organisational flexibility on ERP Innovations meditated by the attitude. The main implication of this research is that ERP can be a source of innovation employees believe in that. They will believe in that if the organisation is flexible and they have the required skills and knowledge for using it effectively.
Exploring How The Use Of Business Intelligence (BI) Impacts Organisational Power Dynamics In The Public Sector: A Conceptual Framework (1124)
Author/s: Kamran Mahroof Uthayasankar Sivarajah Zahid Hussain Zahir Irani Amizan Omar
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: Business Intelligence, Power Dynamics, Technology Enactment
Abstract: While many studies have explored the impact of Information Systems (IS) on organisations, generally there has been a lack of attention directed towards the human factors relating to its use in organisations. Moreover, while the extant literature generally acknowledges the role of IS in shifting influence from certain actors, towards others, there remains a lack of insight into how the latest forms of IS, such as Business Intelligence (BI) may impact the power dynamics within an organisation. Accordingly, this conceptual paper aims to provide a suitable framework which will assist researchers in exploring the collaborative use BI and its impact on power dynamics between organisational actors. Exploring this is of timely and of interest, particularly given the increasing use of BI within both private and public sectors, thus making it necessary to understand BI from a human-centric perspective. The paper provides an encompassing framework which incorporates not just the technology but other key factors, such as task, subject and contextual factors which may influence BI decision-making.
Aspectual Analysis of E-Government Adoption Barriers: A Citizens Perspective (1160)
Author/s: Mohammed Banu Ali Saleh Wafer Saleh Ronald Ramlogan
Track: e-Business and e-Government
Paper Type: Full Papers
Keywords: E-government, Challenges, Adoption model, Dooyeweerd Theory, TAM, DOI
Abstract: Although many researches have tried to identify egovernment challenges, there is still lack of citizens adoption of egovernment. Adoption theories, such as Diffusion and Innovation Theory DOI have been used extensively in these researches with their own limitations. Besides, all factors work together and should be all considered to reach successful adoption. This paper aims to formulate a model that gives a comprehensive view about possible factors affecting egovernment adoption by citizens. Developing the model involved conducting an aspectual analysis of Dooyeweerd theory, which is used as a method to overcome the limitations of adoption theories. This paper contributes to available literature through providing aspectual method to investigate egovernment factors, which supports understanding citizens adoption barriers from a different perspective.