Full papers
Full Papers
Improving the Effectiveness of Group Feedback; A Study of Undergraduate Business Studies Students (122)
Author/s: Dermot Breslin
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Student Feedback, Group feedback, Performance, Student Satisfaction
Abstract: This study examines changes in undergraduate student satisfaction and performance over three years in response to variations in group-level feedback. The findings of the study show that an increased level of critical feedback targeting at the group had a positive impact on individual student performance, but a corresponding negative impact of student satisfaction scores. It is argued that by targeting feedback of the level of the group, the negative impact of critical feedback on student motivation and satisfaction was decoupled from their ability to react to such criticisms.
Leadership Development in MBA Programmes: Promoting Students' Learning through Assessment Processes that Focus on Critical Reflection (130)
Author/s: Senaka Fernando
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Leadership Development, Critical Management Education, MBA, Assessment for Learning
Abstract: In the past two decades, organisations have taken considerable interest in developing and improving the leadership skills of their managers. As a result, leadership education within MBA programmes has become increasingly popular in higher education. Although these MBA programmes assured to turn their students into inspirational leaders, capable of creating value for their organisations, research shows that these programmes rarely produced the high outcomes, the universities and business schools promised. This paper argues that leadership education in MBA programmes need to focus towards innovative and alternative approaches that encourage proactive critical reflection on conventional leadership theories and practices. The paper explores how the process of assessment for learning that focuses on critical reflection can promote leadership development in MBA programmes.
Its Not the MBA Its What You Do With It, Building and Sustaining Career Resources (231)
Author/s: Elizabeth Houldsworth Tatiana Rowson Andrea Tresidder
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: MBA, self-directed career management, career capital, human capital, management learning, sensemaking, personal development
Abstract: This paper focuses upon personal development and career development as reported by MBA alumni from one of the UKs largest MBA programmes. Previous work by Hirschi 2012 has produced a framework to integrate previously disparate literatures on career self management, thus building a bridge between vocational and organisational behaviour literatures. In this paper we further explore Hirshis 2012 summary in order to frame the literatures relevant to the context of MBA alumni with a particular focus on the inter relationships between the four resource areas. Our study uses qualitative data from two sources, firstly open responses to a questionnaire and secondly 29 in depth interviews in which MBA alumni asked to reflect upon their career and personal development. Although we find that the MBA is reported to be a potentially powerful career development tool, it is the personal rather than career development that appears to have the greatest impact on participants with a number suggesting a life-changing impact and the emergence of a new or different sense of personal identity has been emerged. As well as current and prospective MBA students we suggest these findings are highly relevant to those individuals responsible for MBA programme curriculum design and delivery in addition to those actively involved in recruiting to these programmes.
A Tug of War on Impact of Competence Based Trust on Knowledge Transfer between NGO-Employees and Beneficiaries: An Empirical Study on NGO-sector in Bangladesh (253)
Author/s: Sheikh Shamim Hasnain
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Knowledge Management, Knowledge Transfer, Trust, NGOs
Abstract: This is a unique piece of work as the impact of competence based trust on knowledge transfer is hardly investigated following qualitative techniques. Knowledge transfer is one of the crucial elements of knowledge management process. Trust works as a lubricant between the knowledge transfers and the recipients. This article studies the impact of trust antecedents e.g. capability, benevolence and integrity borrowed from Mayer, Davies and Schoorman 1995 on knowledge transfer between the NGO employees and the beneficiaries in Bangladesh. Total 82 semi structured interviews 54 NGO employees and 28 beneficiaries were carried out. The multi staged sampling technique was used. The content analysis technique was employed to analyze the interview data. It finds that the NGO employees competency based trust on the beneficiaries has a positive impact on knowledge transfer to the beneficiaries, while the beneficiaries competency based trust on NGOs does not. Future researchers may study the impact of these trust antecedents in a different context
Dialogical Mechanisms of Organizational Knowledge Creation in the Context of the Technological Innovations Front End (431)
Author/s: Hammad Akbar
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: dialogical mechanisms, organizational knowledge creation, technological innovations, front-end, exploration versus exploitation
Abstract: Dialogical mechanisms of organizational knowledge creation OKC are important in developing technological innovations across the fuzzy front end. Yet, we understand less about how these mechanisms operate, how they are patterned and how to steer them towards concrete outcomes. This empirical paper develops a unique framework of the dialogical mechanisms of OKC in the context of the technological innovations front end. Using 11 qualitatively studied technological innovations the paper explores the patterns of dialogical mechanisms along five overlapping front end OKC stages knowledge inception, assessment, expansion, refinement and crystallization. The framework distinctively unearths two types of dialogical mechanisms not distinguished before, and sheds new light on their contrasting roles, functions and effects not illuminated before.
What Happens Next Is Up To Me Analysis Of Ethnic Minorities Human Capital And Employability Development (768)
Author/s: Rafal Sitko Heather McGregor Dimitris Christopoulos
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: human capital, employability, ethnic minorities
Abstract: Examining how ethnic minority group members can be aided in attaining economic equality is a pressing research problem. Human capital theorists have long established that an individuals chances of success in a global economy can be increased by developing their personal variables such as work experience, training, skills, and knowledge. Drawing on the concept of employability, this paper qualitatively explores how workbased training and mentoring can develop ethnic minorities human capital and enhance their career development. Based on 30 semi structured interviews, the study sheds light on how the benefits of professional training extend beyond provision of transferable skills and knowledge.
Learning Factories Of Industry 4.0; A Review Of Challenges In Its Creation (824)
Author/s: Sanjiv Narula Vishal Talwar Maheshwar Dwivedi Surya Prakash ErnstAndreas Hartmann
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Learning factories, Skill training and Industry 4.0
Abstract: Learning factory is an emerging hands on'approach in teaching advanced manufacturing technologies to establish a connection between industry, teaching faculty and students its created to understand their respective needs, while ensuring their engagement by focusing on real time problems however, the work done in learning factories till now, has mostly been conceptual. The aim of this research, therefore, is to create a framework for implementing learning factories, culled from industry and academia, while highlighting some of the challenges faced during its implementation. This investigative work is inspired from the learning factory model of Pennsylvania University its based on a critical review of extant literature, along with a qualitative semi structured survey of industry leaders, policymakers, trainers and academicians. Holistically, it provides a cause and effect framework for Industry 4.0 enabled learning factories, covering its enablers while depicting the barriers for its implementation, especially in the Indian context. Being a qualitative study, it would certainly have some limitations in terms of its universal application and acceptance.
Managing Employees Knowledge in International Hotel Companies A Case Study of Innovatccor (886)
Author/s: Mohamed Fetouh Hawela Barny Edward Morris
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Accor Hotels, Innov@ccor, Knowledge Management, Innovation, Ethnographic
Abstract: The aim of this paper is to explore how international hotels companies manage and utilise the knowledge of their employees who are geographically scattered all over the world. Accor Hotel Company was selected because its corporate human resource department in Paris developed and utilised an Intranet tool that enabled Accors employees to suggest ideas to improve the operation of their own hotel or department. The intranet was called Innovatccor. In this paper we investigate the development and utilisation of Innovatccor from 2001 to 2012 and how it helped the company to improve its practices, operations and services over the years. An exploratory, qualitative case study methodology with netnographic approach was adapted. Data were collected through interviews, company reports and information published on the internet about the company. Our findings show that Accor Company was able to capture thousands of ideas from their employees all over the globe. These ideas were shared between hotels and utilised to create commercial impacts in the following areas, ideas that makes a difference for guests and Ideas that make a difference to staffs daily routine.
Expressing Multiple Stakeholder Perspectives In Designed Learning Outcomes (1032)
Author/s: Diana Frost
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: management education, learning outcomes, curriculum design
Abstract: Interventions in higher education have sought to improve student attainment levels in core competencies at the undergraduate level. Curriculum redesign has been advanced as one such critical strategic approach for addressing persistent disparities in rates of progression between students, however subjects such as management education continue to exemplify misalignment between learning outcomes and stakeholder expectations. To gain a deeper understanding of the potentially conflicting perspectives and expectations of stakeholders in curriculum design, the study selected one core undergraduate management module for more in-depth research. The implications of this research are discussed, including a re-examination of current approaches to the design of learning outcomes for management education.
Knowledge Sharing Through Enterprise Social Network: The Key Role of Virtues of Servant Leader and Eudaimonic Well-Being (1056)
Author/s: Annabel Martin Andrea Micheaux Valentina Stan
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Enterprise Social Network, Servant leadership, Eudaimonic well-being, Knowledge sharing.
Abstract: To elucidate the favorable conditions for knowledge sharing through Enterprise Social Network (ESN), a qualitative study was conducted to identify benefits of ESN converts. Results highlight that the virtues of the servant leader seem to play a major role in overcoming barriers to sharing knowledge as well as several dimensions of eudaimonic well-being.
The Effect of Social Support and Learning Style Differences between Mature Age and Younger Students on overall engagement with university (1057)
Author/s: Geoffrey Chapman Katrina Radford Beni Halvorsen
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Adult learning, business schools, learning environment
Abstract: Academic engagement is positively correlated with success rates among university students, but many attempts to increase engagement levels use standardised approaches and techniques that may not be effective for all students. In particular, this study examines the differences between first year students who are still in the process of transitioning from adolescents into adults with first-year students who are beginning their university experience as mature age students. We examine several precursors to academic engagement, such as learning styles, transition engagement, and support relationships, finding partial support for most of the hypothesised differences. Findings are then considered in terms of implications for higher education institutions and management education researchers.
Simulations And Games In Management Education The Human Costs Of Creating And Participating In Useful Illusions (1112)
Author/s: Ian Christopher Stewart Kun Wang
Track: Knowledge and Learning
Paper Type: Full Papers
Keywords: Simulation, Management education, unexpected events, autoethnography, critical incidents, development
Abstract: Games and simulations are interactionintensive pedagogic methods requiring the investment of more human and time cost from both lecturers and students, when compared to traditional teaching methods. In return, these methods are supposed to return superior academic and experiential outcomes for students. In this paper it is asserted that in the current fashion for gamification in higher education and the deployment of more innovative experiential teaching and learning and assessment methods, the real human costs and risks of these activities for academics and students alike are being ignored and are under researched. From the student perspective, did they come to be subjects in our pedagogic experiments. It is essential to make sure that students are benefiting from the sacrifice of lecturers and the course ILOs are being delivered. The rational question of cost vs benefits is never raised, or is seen as irrelevant in the face of the white heat of pedagogic innovation. This research touches on three gaps in the research, firstly, the lecturers experience in simulation development, management, secondly, the student experience in terms of the costs of receiving or being afflicted by the innovations of academics. Thirdly these things, in the context of very large class sizes of entirely international postgraduate students, a context now de rigueur in UK Higher Education. This paper uses reflective autoethnography with the intention to present useful information regarding the categories of human and economic costs of developing simulations in this specific context. It identifies unexpected events that drive costs and time, which will hopefully reduce the unknown unknowns that an academic looking to develop a simulation might discover themselves at risk of. The paper concludes with future directions for research into this important and under researched aspect of simulation and gamification in modern management education.